IT help desk software can be a valuable resource for technicians to manage and resolve troubleshooting tickets. Most companies realize the benefits of purchasing help desk software since it is a reliable way to manage customer inquiries and complaints. IT help desk software is preferred by both companies and clients over a traditional call center. […]

There are plenty of companies out there offering third party eBay tools. Most of them are web-based instead of downloadable, so you pay a monthly fee instead of just buying the software. But do you know what these sites can do for you? It can be hard to get to grips with what’s out there […]

The desire to communicate is primal among most living creatures, and especially among humans. Since time immemorial, the means and techniques of communication have been worked upon and refined. The early humans communicated verbally or in writing. They used pictorial representations, still visible on ancient cave walls. If there was a physical distance between the […]

What is VoIP? Voice over Internet Protocol (VoIP) is the ability to transmit voice over the Internet to either a receiving computer, telephone or even a mobile phone. VoIP phone is becoming the popular worldwide telephone service for both consumer and the business communities. VoIP works by using a network technology known as Packet Switching […]